Your Privacy Questions Answered
Yes. Log in, go to Account Settings → Data Export, and click Request My Data. We send a complete copy of your stored information to your registered email within 5 business days, at no cost.
Deposit and withdrawal records stay in your Account → Transaction Log for the life of your account. After you close your account, we retain transaction data for 7 years for tax and legal purposes, then delete it.
Only you and our support team (under strict confidentiality) can view your account. Payment details are encrypted and never shared with third parties. DANA, OVO, GoPay and QRIS receive only transaction confirmations, not your full account history.
If you suspect unauthorized access, contact Live Chat or email support immediately. We'll freeze your account, verify your identity, reset your password, and review transaction logs. You can also enable two-factor authentication in Account Settings.
No. We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners, and where local law requires. You control marketing emails in Account Settings → Notifications.
Our servers are located in secure data centres where local law permits. Your account and payment data remain within Indonesia-compliant infrastructure. International backups depend on local law; current practice keeps primary storage domestic.
Open Account Settings → Close Account. Confirm your identity and withdrawal of any remaining balance. Your personal data deletes within 90 days; transaction records stay for 7 years per compliance law, then are purged.
